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COVID 19 – Help Hub

If the current lockdown/restrictions continue, what will happen to my booking? What options are available:

1. Postponement

You will have the option to move your entertainment service/ event to a later date when restrictions will be lifted subject to Availability, but we will do everything we can to find you a suitable alternative.

2. Continue with or Adapt Your entertainment/service 

In some circumstances, you may be able to continue with or adapt your package to proceed under the current guidelines. This will be looked into on a case-by-case basis.

3. Credit

If you’re unsure of a new event date, we can convert your existing payments into a Refund Credit Note. The credit note will be valid until August 2022 – please note that your event won’t need to take place before October, it will just need to be rebooked by then. This will give you time to find a new date.

Non-refundable deposits:

The initial deposit taken from you or your group go towards various costs implicated in booking with Entertain-ment UK. We have to insure against financial failure, there are transaction fees for all payments made via our platform, and staff costs to manage your account, secure events/entertainment/staffing with supplies, etc. By placing a booking during the Coronavirus pandemic, you as the customer, understand that these deposits, under no circumstances, can be refunded.

Covid -19 FAQ

What we have done during the pandemic?

We had hundreds of parties/groups affected this year by the coronavirus pandemic, we were always available via phone, email, and Whatsapp. We kept in constant contact with our customers to keep everyone up to date with the situation and worked swiftly to rearrange groups where possible. Unfortunately, a lot of bookings had to be canceled and re-arranged.

If we decide that we don’t want to go ahead with our event due to Covid-19, what are our options?

If you do not want to go ahead due to Covid-19 but your Entertainment/event is set to proceed as scheduled, then our standard terms will apply.

 

If I contract Covid-19 or am required to self-isolate and am unable to attend the event, will I be entitled to a refund?

Unfortunately not if the event is able to proceed as scheduled however we can issue you a refund credit note.

 

My event was canceled due to Covid-19. Can I use my credit to re-book now?

Yes, we are open and taking bookings for 2021 and onwards. Spaces are filling up fast so please get in touch ASAP!

 

What Safety measures have been put in place?

Extra Precautions Have been put in place for your safety. As you know our agency strives to provide our customers with the best service possible. We have been following the latest government legislation in place to make sure you the customer and our staff’s safety is the top priority. All of our staff are fully aware of the current requirements and are undertaking extreme levels of health and safety to ensure that the highest possible standards are maintained.

We would like to reassure you that when we can continue with bookings we will be taking every precaution necessary to be able to go ahead with your bookings in the safest way possible whilst making sure you still have a fantastic time!

Please Remember

Please remember that this doom and gloom will not last forever. We all, more than ever, need something to look forward to. 2021 is already looking extremely busy due to rearranged bookings so if you need a hen or stag booking, please get in touch with our team of over 10 years specialist experience.